Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Non-Personalized Products:

Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also inform you whether your refund request has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Personalized Products:

We do not offer refunds or exchanges on personalized gifting products, whether purchased under Prepaid or Partial COD (partial payment), unless the item is defective or damaged.

• For Partial COD Orders (Partially Paid Orders): The partial payment made is non-refundable once the product has been personalized. For example, if a customer requests laser engraving, printing, or customization, the product is considered fully damaged if canceled since it cannot be reused or resold.

• For Prepaid Orders: Refunds are also not possible for personalized products, as they are created exclusively based on the customer’s requirements.

If you receive a defective or damaged personalized product, please contact us at support@sacustomizearts.com within 3 days of delivery, and we will work with you to resolve the issue.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Shipping Cost returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support.sacustomizearts.com for questions related to refunds and returns.